MJWorker Return Policy

Overview

At MJWorker, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our return policy provides clear guidelines to help you return items smoothly and efficiently.

1. Eligibility for Returns

  • Return Period: You may return items within 30 days of receiving your order.
  • Condition of Items: Products must be unused, in their original packaging, and accompanied by all accessories, tags, and documentation.
  • Non-Returnable Items: Certain items, such as personalized products, clearance items, and opened hygiene products, may not be eligible for return. Please check the product description for specific return information.

2. Initiating a Return

  • Return Request: To initiate a return, contact MJWorker customer support via email or through your account on our website. Please provide your order number and reason for the return.
  • Return Authorization: Upon approval of your return request, you will receive a Return Authorization (RA) number and detailed instructions for returning the item.

3. Return Shipping

  • Shipping Costs: Customers are typically responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value, as we cannot guarantee that we will receive your returned item.

4. Processing Returns

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria outlined above.
  • Refunds: Refunds will be processed within 5-7 business days after the inspection. The refund will be issued to the original payment method used for the purchase.
  • Notification: You will receive an email notification once your return has been processed and the refund has been issued.

5. Exchanges

  • Exchange Process: If you wish to exchange an item for a different size or color, please follow the return process to send back the original item, and place a new order for the desired product.

6. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, contact customer support within 7 days of receiving the product. Include photos and a description of the issue for a prompt resolution.
  • Replacement or Refund: Depending on the situation, we will either send a replacement item or issue a refund.

7. Customer Support

  • Contact Information: For questions or concerns regarding our return policy, please reach out to MJWorker customer support via email, phone, or live chat for assistance.

Conclusion

Our return policy is designed to make your shopping experience at MJWorker as satisfying as possible. We want you to feel confident in your purchases, and we are here to assist you with any returns or exchanges. Thank you for choosing MJWorker!